Q & A - for Clients
Why book with CleanitCrew?
CleanitCrew is a marketplace that helps you find and book independent cleaning professionals near you. You can compare verified profiles, confirm a booking, and access previous bookings through your account.
Is CleanitCrew a cleaning company?
No. CleanitCrew is a booking platform and marketplace intermediary. The cleaning service is provided by independent cleaning professionals.
How many hours should I book for my cleaning service?
For hourly-rate bookings, the time required will depend on the size of your home, how often it is cleaned and the number of tasks you would like completed. Our minimum booking is one hour, making this option ideal for apartments or specific cleaning needs, such as bathrooms only. Larger homes will generally require additional time. When your CleanitCrew cleaner arrives, they can assess your requirements and advise whether more or less time may be needed to complete the requested tasks.
Do I need to be home during a cleaning appointment?
No, you don't have to be home during a cleaning appointment but you do need to ensure your Cleaning Professional has access to your home. Cleaning Professionals on CleanitCrew have passed a police clearance check and have been thoroughly reviewed by past clients. Leave instructions on the notes area of your booking or contact your cleaner directly once you have made your booking.
What happens if I need to change or cancel a booking?
You can contact your cleaner directly and they can manually change your booking or your can cancel with CleanitCrew and re-book on our booking platform.